Privacy Statement

eThekwini Municipality is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the eThekwini Municipality Web site and governs data collection and usage. By using the eThekwini Municipality website, you consent to the data practices described in this statement.

Collection of your Personal Information

eThekwini Municipality collects personally identifiable information, such as your e-mail address, name, home or business address and telephone number. eThekwini Municipality also collects demographic and biographic information, such as your region, age and gender.

There is also information about your computer hardware and software that is automatically collected by eThekwini Municipality. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by eThekwini Municipality for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the eThekwini Municipality Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through eThekwini Municipality public message boards, this information may be collected and used by others. Note: eThekwini Municipality does not read any of your private online communications.

eThekwini Municipality encourages you to review the privacy statements of Web sites you choose to link to from eThekwini Municipality so that you can understand how those Web sites collect, use and share your information. eThekwini Municipality is not responsible for the privacy statements or other content on Web sites outside of the eThekwini Municipality and eThekwini Municipality family of Web sites.

Use of your Personal Information

eThekwini Municipality collects and uses your personal information to operate the eThekwini Municipality Web site and deliver the services you have requested. eThekwini Municipality also uses your personally identifiable information to inform you of other products or services available from eThekwini Municipality and its affiliates. eThekwini Municipality may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

eThekwini Municipality does not sell, rent or lease its customer lists to third parties. eThekwini Municipality may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, eThekwini Municipality may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to eThekwini Municipality, and they are required to maintain the confidentiality of your information.

eThekwini Municipality does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

eThekwini Municipality keeps track of the Web sites and pages our customers visit within eThekwini Municipality, in order to determine what eThekwini Municipality services are the most popular. This data is used to deliver customized content and advertising within eThekwini Municipality to customers whose behavior indicates that they are interested in a particular subject area.

eThekwini Municipality Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: 

(a) Conform to the edicts of the law or comply with legal process served on eThekwini Municipality or the site; 

(b) Protect and defend the rights or property of eThekwini Municipality; and, 

(c) Act under exigent circumstances to protect the personal safety of users of eThekwini Municipality, or the public.

Use of Cookies

The eThekwini Municipality Web site uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize eThekwini Municipality pages, or register with eThekwini Municipality site or services, a cookie helps eThekwini Municipality to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same eThekwini Municipality Web site, the information you previously provided can be retrieved, so you can easily use the eThekwini Municipality features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the eThekwini Municipality services or Web sites you visit.

Security of your Personal Information

eThekwini Municipality secures your personal information from unauthorized access, use or disclosure. eThekwini Municipality secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

eThekwini Municipality will occasionally update this Statement of Privacy to reflect Municipality and customer feedback. eThekwini Municipality encourages you to periodically review this Statement to be informed of how eThekwini Municipality is protecting your information.

Contact Information

eThekwini Municipality welcomes your comments regarding this Statement of Privacy. If you believe that eThekwini Municipality has not adhered to this Statement, please contact eThekwini Municipality Helpdesk at noreply.eproc@durban.gov.za. We will use commercially reasonable efforts to promptly determine and remedy the problem.